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Return of goods
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Please note the following details concerning the return of goods. This will make it easier for us to match the return to your order and will help to ensure that the purchase price is refunded as soon as possible without any deductions for benefits from use and compensation for value.
1. You can exchange or return any product free of charge within a period of two weeks. See the ‘Instruction of right of return’.
2. Please ensure at all costs that the goods that you return are in their original condition and do not bear any signs of use that lead to a deterioration of the goods. See the ‘Instruction of right of return’.
3. Please fill out the accompanying return form and enclose it with the returned goods.
4. It is essential that you stick the accompanying freight letter/sticker to the package. You can arrange free collection by UPS using the following telephone number:
Germany: 0800
Austria: 0810
Please provide your name and address as well as the Midgard service number for collection.
5. We are also happy to help if you have any further queries or require more information.
Instruction of right of return
Right of return
The customer can return the goods received without stating any reason within a period of two weeks by sending back the goods. The period commences upon receipt of this instruction in text form (including but not limited to a letter, fax or e-mail) but not before receipt of the goods. Only in the case of goods that cannot be sent as a package (including but not limited to bulky goods) the customer can also send back the goods by means of a demand for retraction in text form. The deadline is deemed to be met once the goods or the demand for retraction have been dispatched on time. In any event the goods are returned at the cost and risk of Midgard. The goods/demand for retraction must be returned/sent to: Midgard Textilvertriebs GmbH, Taunusstrasse 38, 80807 Munich, Germany.
Consequences of return
In the event of an effective return, the payments received on both sides must be returned and any benefits derived (including but not limited to benefits from use) must also be returned. In the event that the goods have deteriorated, compensation for value can be demanded. This does not apply in the event that deterioration of the goods is solely attributable to their inspection, as it could be the case e.g. in a retail store. Otherwise the customer can avoid the duty to compensate for value for the deterioration of the goods put to its intended use by not using the goods as an owner and by ceasing all activities that reduce the value of the goods. Obligations to refund payments must be met within a period of 30 days. For the customer, the period commences upon sending back the goods or upon the demand for retraction, for Midgard, the period commences upon receipt.
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